General Terms and Conditions

The following general terms and conditions apply within the framework of contracts concluded between the provider

Mindmirror.art,
represented by friendmade® GmbH
An der Elisabethkirche 6
53113 Bonn, Germany
Phone: +49 (01609 508 4897
Email: [email protected]

and the respective customer via the provider’s online shop.

§ 1 conclusion of contract

1.1.
When the customer sends his order after completing the order process by clicking on the button ‘Order now’, he is submitting a legally binding offer to conclude a contract. The customer then receives an email that documents the receipt of the order by the provider and in which the customer’s order is listed (confirmation email). The confirmation email does not represent acceptance of the offer by the provider. The contract is only concluded when the provider sends an order confirmation.

1.2.
The essential characteristics of the goods ordered result from the respective product descriptions. The contract language is English or German.

1.3.
You can correct input errors before sending the order by clicking the “Back” button in your browser or the buttons provided for this purpose in the order process.

§ 2 Payment & Delivery

2.1.
We deliver within the Federal Republic of Germany and to other EU countries.

2.2.
Payments can be made in advance by direct debit, credit card, or via the payment services provided by Pay-Pal.

2.3.
The delivery time results from the times stated on the website. The delivery of the goods to the customer takes place in Germany within five to ten working days after ordering. Delivery to other EU countries can take up to fifteen working days, depending on the destination country.

2.4.
If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods is transferred to the customer when the goods are handed over or, in the case of sale by mail, when the goods are delivered to the freight forwarder, the carrier or the person otherwise assigned to carry out the shipment. If the customer is a consumer, the risk of accidental loss and accidental deterioration of the item sold is only transferred when the item is handed over to the customer, even if the item is sold by mail. The handover is the same if the customer is in default of acceptance.

2.5.
Please direct complaints in connection with the contract and the delivery to the contact details listed above. We will process this immediately upon receipt and then – if you wish – send you a response.

§ 3 Prices & Shipping costs

3.1.
The product prices shown by us include the applicable statutory value added tax.

3.2.
The shipping costs are shown in the shopping cart and checkout process.

§ 4 right of withdrawal

Consumers (§ 13 BGB) have the following right of withdrawal:

Cancellation policy
Right of withdrawal

You have the right to cancel this contract within one day without giving any reason.
The cancellation period is one day from the day the contract is concluded.

In order to exercise your right of withdrawal, you must send a clear declaration to us (friendmade® GmbH, An der Elisabethkirche 6, 53113 Bonn, phone +49 (0) 1609 508 4897, email [email protected]) by email of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which the notification of the cancellation of this contract was received by us. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

If you have requested that the services should begin during the withdrawal period, you have to pay us a reasonable amount, which corresponds to the proportion of the services already provided up to the point in time at which you informed us of the exercise of the right of withdrawal with regard to this contract Compared to the total scope of the services provided for in the contract. You can find a sample cancellation form here

§ 5 retention of title
The goods remain the property of the provider until payment has been made in full.

§ 6 Liability for Defects
The statutory right to liability for defects applies to the goods ordered.

§ 7 liability

7.1.
The provider is only liable for damage if he or one of his vicarious agents has violated an essential contractual obligation or the damage is due to gross negligence or intent on the part of the provider or one of his vicarious agents. An essential contractual obligation is an obligation, the fulfillment of which enables the proper execution of the contract in the first place and which the customer can regularly rely on to be observed.

7.2.
If the culpable breach of an essential contractual obligation is not grossly negligent or intentional, the liability of the provider is limited to the damage that was reasonably foreseeable for the provider when the contract was concluded.

7.3.
The above liability regulations apply to contractual as well as non-contractual claims. This does not affect liability based on mandatory statutory provisions, warranted properties, guarantees assumed and for damage resulting from injury to life, limb or health.

§ 8 Dispute Resolution

8.1.
The provider does not take part in dispute settlement proceedings before a consumer arbitration board within the meaning of the Act on Alternative Dispute Settlement in Consumer Matters (VSBG) and has not undertaken to do so.

8.2.
According to Art. 14 Para. 1 ODR-VO, the EU Commission offers the possibility of online dispute resolution. The European Commission provides a platform for online dispute resolution, which you can access via the external link http://ec.europa.eu/consumers/odr/.

§ 9 final provisions
If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the provider’s registered office. The provider has the right to sue at the customer’s place of business.

§ 10 Further information and notes

10.1.
Notes on data processing: The data you provide will be used to fulfill and process your order. Your data will be passed on to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods. To process payments, we may pass on your payment details to our house bank. Your data will not be passed on to other third parties, in particular for advertising purposes.

10.2.
Notes on saving the contract text: The contract text is stored on our internal systems. The contract text we have saved is no longer freely accessible after the order has been placed. You can receive information about the data stored about you, your order and the contract text at any time free of charge. For this purpose, you can contact us using the contact details above.

10.3.
Details of the ordering process: When you have found the product you want, you can place it in it without obligation by clicking the “Add to shopping cart” button. Templates provided by the provider can be individually designed online beforehand. You can view the contents of the shopping basket at any time without obligation by clicking the “Cart” button. If you want to buy the products in the shopping cart, go through the specified order process. For this purpose, you can log in with your user data or register as a user beforehand. An order as a “guest” is also possible, for which no registration is necessary. Before you can place your order by clicking on the “order for a fee” button, you will receive an overview of your previous information and your product selection with the option of changing or canceling the order.